WIREFRAME — Larkin Family Care Center / Urgent Help: Older Adult
Page A3 · /family-care/urgent/elder/
Section 1 · Hero
Get immediate help for an older adult.
Something has happened and you need guidance now. Choose the situation that best describes what's going on — each section has specific steps, resources, and ways to connect with a care expert.
Page context: The user arrived here after selecting "I need help right now" → "An older adult" on the landing page. The tone should be calm but direct — this person may be in a crisis. Content is organized by situation, not by topic. Every section ends with a path to a human expert.
Sticky utility bar: Scroll down to see it slide in. Three elements: (1) "← Family Care Center" escape hatch back to the landing page, (2) a pill dropdown showing the current page — click it to see all 5 interior pages grouped by urgency level, with color-coded dots (red = urgent, green = planning). This lets users switch pages without going back to the landing page. (3) A persistent "Talk to an expert" CTA. Appears on all content pages (A2, A3, B2, B3). Hidden on the booking page (C1) since you're already there.
Section 2 · Quick Access CTA
Need to talk to someone now?
Skip the reading — schedule a conversation with a care expert who can help immediately.
Talk to an expert
Spec note: This is the #1 priority on this page. A stressed caregiver may not want to read accordion content — they want a human. This CTA links directly to /family-care/talk-to-an-expert/ and passes context (urgent + elder) so the advisor knows the situation before the call.
Section 3 · Situation Tiles (Accordion)
If someone has fallen or been injured
Falls are the leading cause of injury for older adults. One out of five falls causes a serious injury like a broken bone or head injury that requires urgent medical attention. If a fall has just happened, call 911 if there's any sign of a head injury, inability to move, or severe pain.
Once the immediate situation is stable, these resources can help with next steps:
If you're concerned about their living situation
When an older adult needs more help than their current arrangement provides, understanding the options is the first step. A comparison table of senior living choices — from aging in place to assisted living — covers the level of care provided and basic cost information.
Get immediate local help
Dial 2-1-1 or visit 211.org — it's free, available 24/7, and covers 94.6% of the U.S. Operators can connect you to local support groups, housing options, caregivers, and more. It's not just for the poor — it's for anyone who needs help navigating local services.
Elder fraud and financial exploitation
One in five older Americans report being victims of financial exploitation. Over 90% of reported elder abuse is committed by the person's own family members. Types of financial abuse include exploitation (pressure tactics to force financial mistakes), fraud (identity theft or scams), and trust abuse (when someone in a trusted role takes advantage).
If fraud has already happened, act quickly. Talk to the older adult gently to understand the situation. Then use the reporting hotlines to prevent escalation.
Medication management
Medication errors are a common and preventable risk. If you're concerned about an older adult's medications — wrong doses, missed pills, or dangerous interactions — these resources can help you get organized.
Driving safety
Deciding when an older adult should stop driving is one of the hardest conversations families face. If you're concerned about their safety on the road, a driving assessment can provide objective data to support the conversation.
Transitioning from hospital or rehab to home
A discharge from the hospital or rehab facility is one of the most overwhelming moments for families. You may need to arrange home care, modify the living space, or evaluate whether the current living situation still works. A care advisor can coordinate these details for you.
Finding in-home caregivers quickly
If your current care arrangement has fallen apart and you need coverage fast, start with 2-1-1 for local referrals. A care advisor can also help you vet agencies and find qualified in-home help on an urgent timeline.
Dial 2-1-1 for immediate local referrals to home care agencies, or call Caregiver Action Network at 855-227-3640 for free consulting on your options.
Paying for emergency care
The median annual cost of home care is $77,792 and nursing home care is $111,325. If you're suddenly facing these costs, understanding the options — from Medicaid qualification to VA benefits to long-term care insurance — is critical.
Content mapping: These three tiles consolidate content from across the original portal's 5 elder care flows (50+ pages). Tile 1 draws from Flow 1 (needs more help) and Flow 2 (keeping safe — falls section). Tile 2 draws from the Fraud sub-flow and Flow 2 (medication, driving). Tile 3 draws from Flow 1 (housing, transitions), Flow 3 (paying for care), and the live care concierge service descriptions. PDFs tagged here need to be confirmed against the actual PDF library — some may be missing or need to be rebranded from Ways & Wayne.
Section 4 · Mid-Page Expert CTA
This is a lot to navigate alone.
A care advisor can research options, coordinate logistics, and help you make decisions — so you can focus on your family.
Talk to a care expert
Placement: Appears after the accordion section, before the page ends. Copy is warmer and more empathetic than the top CTA — by this point the user has been reading about difficult topics and may be more emotionally ready to connect with someone.
Section 5 · Bottom CTA (consistent across all pages)
Your family depends on you. We're here to help.
Connect with a care expert who's guided hundreds of families through moments like yours.
Schedule a conversation